Accessibility
Viejas Arena is a facility that is compliant with the Americans with Disabilities Act (ADA), and the staff takes a great effort to make accommodations for our disabled guests. Please visit the Disabled Services A-Z Guide for further information.

Address
Viejas Arena is located on the San Diego State University campus at:

5500 Canyon Crest Drive
San Diego, CA 92182

The box office is located on the 55th Street, in front of Viejas Arena.

Age Policy
Viejas Arena is an all-ages venue. Please visit the Children's Entry section for more information.

Airport
The local airport in San Diego is San Diego International Airport (SAN), roughly 13 miles southwest of Viejas Arena. To get to Viejas Arena, access I-5 North to I-8 East. For further directions, please visit the Parking & Directions page.

Aisles
For safety purposes, all aisles must remain clear during events – no lingering or dancing allowed in the aisles.

Alcohol
Alcohol service varies depending on the event. Alcohol is served at most concerts and basketball games. Please visit the Viejas Arena Concessions page for a list of beverages. Any restriction will be clearly noted on the events website listing.

• We reserve the right to deny entry to anyone who appears to be impaired.
• There is a maximum of two drinks that can be sold to each person with a valid ID, per purchase.
• Anyone who appears to be younger than 30 years of age will be asked to show valid identification prior to being served. See below for acceptable identification.
• Viejas Arena reserves the right to eject anyone under the age of 21 who is observed in the possession of, or consuming alcohol within the facility gates.

Acceptable Identification

• Current California Real ID/ driver’s license/ identification card
• Out-of-state driver’s license/ identification card
• Military ID (with current state driver’s license)
• Both U.S. and foreign passports with Photograph

Backup identification will be required for any out-of-state IDs or passports.

ATM/Cash-to-Card Kiosk
Viejas Arena is a cashless venue at all Concession Stands.

Baby Bags, Bottles and Formula
Large backpacks and bags are not permitted into the facility. Exceptions may be made (but are not guaranteed) for bags necessary for children's needs. All items are subject to search.

Baby Changing
Baby changing stations are located on the upper level in both the Men and Women’s bathrooms next to Door 2, and on the Floor Level. There is an additional station located in the women’s restroom outside of Door 6.

Bag, Backpacks and Large Bags
Given existing security concerns and in an effort to expedite guest entry, we ask that you consider not bringing a bag to events in Viejas Arena.

Viejas Arena is a clear bag venue.

Bags must be clear plastic or clear vinyl and may not exceed 12" x 6" x 12" or a one-gallon clear plastic freezer bag.

Small purses, bags, clutches, or wallets (clear or non-clear) no larger than 4.5" x 6.5" will be allowed.

Exceptions may be made (but are not guaranteed) for bags necessary for medical or children's needs.

All personal items are subject to inspection prior to entry and once inside the venue.

No backpacks are allowed.

Banners, Posters and Signs
Banners, posters, and signs must be no larger than 20’’ x 20’’. All items are subject to content review – obscene and/or vulgar messages will not be allowed.

Bicycle Parking
Bicycle racks are located outside our main entrance at Gate 2. Guests are responsible for bringing their own locks and locking up their bikes properly. Viejas Arena is not liable for any lost or stolen property.

Binoculars
Binoculars are allowed in Viejas Arena for most events.

Camera Policy
Non-professional, non-flash, still photography is permitted at most events (disposable, digital, or 35mm cameras with no interchangeable or telephoto lens). Video and audio recording is prohibited. Please note that some shows will have a different camera policy. Tripods and monopods are not permitted. Please see the specific event page or contact Guest Services for further information.

Cashless Venue
Viejas Arena is a CASHLESS venue.

Visit one of our no-fee cash-to-card kiosks conveniently located behind the Ticket Office at the Main Gate, or at Gate 3.

Children’s Entry
Children five (5) years and younger will be admitted free and must sit on a ticket holder's lap. All children six (6) years of age and older need a ticket to attend.

Code of Conduct
Please visit the Viejas Arena Code of Conduct page for full details.

Concessions
There are concession stands located on the upper concourse – both inner and outer – and on the floor level. Visit the Concessions page for a list of menu items.

Directions
Viejas Arena is located on the San Diego State University campus at 5500 Canyon Crest Drive, San Diego, CA 92182. For directions and parking information, please visit the Parking & Directions page.

Disabled Services
For detailed information regarding our disabled services, please visit the Disabled Services A-Z Guide.

Distribution, Sales, Solicitation
No distribution, sales, or solicitation is allowed in or on the Viejas Arena premises without prior written approval from Viejas Arena.

Non-commercial distribution or solicitation outside of Viejas Arena premises is subject to all San Diego State University policies and may not impede the free flow of foot traffic, vehicle traffic, or block doorways, walkways, corridors, or fire lanes.

Sales or distribution of commercial items is not allowed on Viejas Arena premises or outside Viejas Arena premises without proper permitting.

Disturbances
Guests must maintain appropriate behavior at all times. Guests engaging in disorderly conduct or using offensive language may be ejected from the facility and may be subject to arrest. There will be no refund or compensation for ejected guests.

Doors/Gates Open
Gates/doors will open 60 minutes prior to the show start of each game.

Dress Code
All guests must wear appropriate clothing to enter the facility. Clothing with crude language will not be allowed. Shirts and shoes are always required. We reserve the right to deny entry to anyone who does not comply with our dress code.

Drones/UAV (Unmanned Aerial Vehicles)
For the safety and privacy of our guests, spectators, tenants, promoters and property, the use or flying of drones in and over our airspace, parking lots, and roadways without prior approval is strictly prohibited and is subject to federal penalties.

Drop-off Zone
Drop-offs and pick-ups can be made on the west side of 55th Street, across from the Arena, in Structure 7.

Emergencies and Evacuations
Trained staff and security will ensure the security and safety of all guests, performers, and employees. In the case of an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

Emergency Phones Calls
To reach somebody attending an event at Viejas Arena (in the case of an emergency ONLY) please call our management office at (619) 594-0234. It is imperative that the caller has the exact seat location including section, row, and seat number of person whose attention is required. We will gladly take a message to them. Without a seat location, it could be impossible to locate the person as we are unable to make PA announcements during events.

Entrances
Gate 2, Gate 3, and the VIP/Customer Service Gate typically open an hour before the start of an event. The VIP/Customer Service Gate and Gate 2, which are located at our main entrance off 55th Street, remain open for the entire duration of the event. For concerts with general admission floor, Gate 1 will be open for those with GA floor tickets. Those guests must enter Gate 1 to receive a wristband.

Entry Inspections
All guests are subject to search before entering the venue. All personal items are subject to inspection prior to entry and once inside the venue. Please see our Prohibited Items list for items that will not be allowed into the venue.

Family Restrooms
There is a family restroom located on the bottom floor of Viejas Arena. To be escorted to the floor, please contact a staff member. Baby changing stations can be found on the upper concourse, next to Door 2 - in both the men’s and women’s bathrooms - and in the women’s restroom by door 6.

Feedback
The staff at Viejas Arena wants to make your visit as enjoyable as possible. To give us feedback, please contact Viejas Arena management office by phone or e-mail.

First Aid
First Aid is located on the First floor (arena floor level) adjacent to the passenger elevator. A family restroom is available in the First Aid room. Paramedics are on-site for most events.

Food and Beverages
Single portioned outside food in soft containers is allowed into the facility.

Outside drinks are not permitted, with the exception of 20 oz. sealed water. Empty plastic or aluminum refillable water bottles no larger than 32oz. will be allowed.

The concession stands at Viejas Arena are operated through Aztec Shops. Please see the concessions page for further information.

Game Day Information
Please visit San Diego Mojo Game Day Information page.

Guest Services
For any guest services needs during an event, please go to Guest Services at the VIP/Pass Gate entrance adjacent to the box office.

Housekeeping
Please contact any Viejas Arena staff with housekeeping needs or concerns during an event.

Lost Children
Please contact any Viejas Arena employee or Elite staff in the case of a lost child. Staff members are unable to make PA announcements during events but will be able to alert all staff to help locate the child.

Lost and Found
During events, please go to the VIP/Pass Gate to inquire about lost items or to turn in any found items. Any other time, please call the management office. Please call as soon as possible – all items are subject to removal a month after the event in which it was found.

Merchandise
Merchandise stands can be found on the outer concourse and can typically be seen upon entry to the facility.

Parking
Designated parking for events at Viejas Arena is in Parking 12 and Parking 7. Please visit the Parking & Directions page for further information.

Prohibited Items
Guests will be asked to return all of these items to their vehicle:

• Beverages - including alcohol
  (with the exception of a 20oz sealed water bottle for most events)
• Bottles, cans or containers — empty or full; glass, plastic or aluminum (Empty plastic or aluminum refillable water bottles no larger than 32oz. will be allowed.)
• All backpacks and large bags. – As on November 1st, 2022, only clear plastic or vinyl bags 12" x 6" x 12" or a one-gallon plastic freezer bag will be allowed. Small purses, bags, clutches, or wallets 4.5" x 6.5" will be allowed. All personal items are subject to inspection prior to entry and once inside the venue.
• Footballs and basketballs
• Laser devices and pointers
• Mace and pepper spray
• Zappers or fireworks
• Air horns, bullhorns or other noisemakers
• Stools, folding chairs, or lawn furniture
• Beach balls or other inflatable items
• Sticks – including signs with sticks
• Guns, chains, wallet chains, spiked jewelry/clothing, knives or any other weapons
• Pets – with the exception of service animals
• Ice chests and coolers
• Squirt guns and Super Soakers
• Skateboards and rollerblades
• Frisbees and glow sticks
• Strollers – car seats are permitted, must be placed in a ticketed seat
• Masks – full head or face
• Selfie sticks
• GoPro Cameras
• iPads/Tablets/Laptops/Computers
• Drugs of any kind
• Banners and signs larger than 20’’ x 20’’ – all signs will be reviewed for content
• Concerts: NO Posters / Banners / Signs allowed

Property Check-in
Due to the health and safety of our staff, at this time we will no longer be offering property check in at our shows. Please review our list of prohibited items prior to arriving at the venue.

Public Transportation
Viejas Arena is located on the San Diego State campus, where there is an MTS bus and trolley station roughly a quarter mile east from the facility. The SDSU trolley station lies on the Green Line that runs east and west. Visit the MTS website for further details and visit our Parking & Directions page for directions from the SDSU MTS station to Viejas Arena.

Re-entry
Re-entry is not allowed during events. For information regarding a specific event, please contact the Viejas Arena management office.

Recording Devices
Typically, recording devices are not allowed into Viejas Arena. There are some exceptions for select events. There are never recording devices allowed for concerts, Aztec basketball games or Mojo volleyball games.

Restrooms
There are restrooms available to guests on the top level outer concourse. Restrooms are available to those with floor tickets on the floor level, by the concession stands.

Rideshare
The university has designated specific pick-up and drop-off points for rideshare services. For further guidance, please consult the SDSU campus map.

Seat Cushions
Any seat cushions without a rigid (e.g. metal or plastic) post will be permitted into Viejas Arena. Any guests with cushions or back supports with a rigid post will be asked to return it to their car.

Seat Size
The dimensions of the seats are between 18" and 24" in width.

Security Screening
All guests are subject to a security screening before entering the facility. All personal items are subject to inspection prior to entry and once inside the venue.

Smoking
Viejas Arena is a facility of San Diego State University. As of January 2014, there is no smoking of any kind permitted on the SDSU campus. There is no smoking allowed within the Viejas Arena gates, which includes the use of electronic cigarettes and vaping devices. Please visit SDSU Smoking Policy Page for further details.

Standing Policy
Guests are allowed to stand for events as long as they are standing in the area directly in front of the seat that their ticket identifies as theirs. Standing in aisles or on seats is prohibited.

Statement of Inclusion
In keeping with the University’s policy of nondiscrimination on the basis of gender identity and gender expression, Viejas Arena supports and values an individual’s right to access and utilize facilities, programs, restrooms and services in accordance with an individual’s gender identity and gender expression.

Strollers
Strollers are not permitted inside Viejas Arena.

Tailgating
There is no tailgating of any kind allowed at Viejas Arena or in the surrounding areas.

Taxi Services
For a safe ride to and from Viejas Arena, please contact one of the following companies:

• Yellow Cab – (619) 234-6161
• San Diego Cab – (619) 226-TAXI 
• Orange Cab – (619) 291-3333
• USA Cab – (619) 231-1144
• San Diego Trolley/Bus – (800) COMMUTE
• Cloud 9 Shuttle – (800) 974-8885
• San Diego Taxi Administration – (619) 595-3081

Tickets
Tickets can be purchased at the San Diego Mojo website or by contacting a ticket sales representative at tickets@sandiegomojovb.com or call (619) 391-7739.

Umbrellas
For events when umbrellas are allowed, all umbrellas need to be collapsible down to 20" or less.

Violation of Policies
Any violation of arena policies or state/local laws may result in ejection, fines, and/or prosecution to the fullest extent of the law. Violators may be barred from future events.

Water and Drinking Fountains
Water is served at all of the concession stands. Drinking fountains can be found on the inner concourse on the top level.